Gültigkeitsgebiet: Bundesweit
The European Consumer Centre is your contact point if you have a question about your rights in Europe or a dispute with a company from another EU country, Iceland, or Norway. Our services are free of charge for consumers.
We are your direct contact point for cross-border consumer issues and provide free assistance with problems involving a merchant from another EU country.
Are you unsure how to identify a reputable online shop on the internet? Do you not know exactly what to look out for when buying a car in another EU country?
Or do you have a problem with a company from another EU country and cannot resolve it on your own, for example with a flight delay or problems with an online shop?
We are happy to advise and inform you about your consumer rights in the EU.
As part of the European Consumer Centers Network (ECC-Net), we can help you exercise your consumer rights throughout the European Single Market.
Likewise, as a contact point for dispute resolution in Europe in cross-border consumer disputes, we assist in finding the responsible conciliation body in another EU country, Iceland, Liechtenstein or Norway. Further information can be found here: ADR Contact Point for Dispute Resolution in the EU
NOTE: You can also find the information here in in simple language.
No deadlines
No cost
