Gültigkeitsgebiet: Bundesweit
Here you will find information on topics related to basic public services and household waste disposal.
Basic energy supply
Basic supply is the energy delivery by the energy supplier of last resort for residential customers and household customers electricity in low voltage or gas in low pressure at general prices and conditions.
The local energy provider is the energy supply company that in your Local grid area supplies most household customers with electricity and/or gas. If you do not know which company is your local universal supplier, you can direct this question to the local network operator turn. All household customers have Right to basic services.
Does the connection incur a fee?
There is no fixed amount for the costs of establishing or modifying the grid connection to the gas or electricity grid. In any case, the Connection fees and Construction costs calculated separately by the network operator and detailed to the grid connection users.
A construction cost subsidy may only be levied for power connections with a power demand of over 30 kilowatts. Therefore, the standard residential electrical connection usually of that not affected.
At gas connections can a construction cost subsidy be levied in any case because it no power limit as there is with a power connection. The general price for basic supply is usually composed of a consumption-dependent labor rate and a fixed base price.
What should be considered when moving into a house with an existing connection?
By consuming energy, for example by operating the light switch, comes automatically an energy supply contract concluded with the local energy supplier.
Do you want to stay in the basic supply contract?
Then you must inform the local universal supplier notify in writing upon moving in, that you receive energy from him. The basic supplier will confirm the conclusion of the contract to you in writing.
Do you want to change your delivery contract?
If you do not want to remain in the basic utility supply after moving in, you can terminate the basic supply contract with a Cancel with a 14-day notice period. It is best to look for a new supplier beforehand. However, you can usually also conclude a contract outside of the basic supply before moving in.
How do you handle problems or complaints, and who do you need to contact?
As a consumer and household customer within the meaning of the Energy Industry Act, you have a statutory entitlement to a Complaint procedure with the company with which you have concluded a contract for energy supply or energy metering.
For example, do you think your bill is incorrect or that a certain service was not provided? Then make a complaint. directly at the company.
You can find a template for your consumer complaint at Federal Network Agency download and fill out directly on the computer or print out.
Send your complaint in writing, for example by letter, fax or e-mail, directly to your respective contractual partner. Although complaints by phone are also possible, they are difficult to implement when it comes to the burden of proof.
How do you proceed when an invoice cannot be paid?
If the Additional payment is so high that you cannot pay it from your income, you should contact the local job center or, if you are unable to work, the social welfare office. Even with a low income, you can apply for Benefits from the Job Center or Social Welfare Office make.
Additional payments from utility and heating cost statements are considered a need in the month in which you receive the request for payment. It is important that you submit this application in the month the additional payment is due make.
How can you dispose of household waste and what recycling systems are available?
The curbside collection and disposal of waste will also dual system called. Behind this lies the fact that the industry is obligated by the Packaging Ordinance to Return their To ensure products. They fulfilled this obligation by introducing the Green Dot.
Since 2009, it no longer matters whether the Green Dot is on the packaging or not. This is because all manufacturers must be affiliated with a dual system that sends used packaging for recycling. Various dual systems now compete, using different labels. So: Even if there is no longer a symbol on the packaging in the future, you should still your Always dispose of packaging waste in the yellow bin" or the "dispose of yellow bag. Packaging made of paper or glass is collected via paper bins/containers or glass containers.
Subsequently, the packaging is sorted into and Recycling plants sorted into different fractions and recycled to the highest possible standard.
This support service assists you in exercising your rights and fulfilling your obligations within the European Single Market.
