Consumer protection

• Submit complaints and inquiries in the telecommunications sector

  As a customer of an internet, mobile, or landline provider, you can find information about your rights and submit inquiries and complaints to the Federal Network Agency.

• File a complaint against a financial services company

  Do you believe that a company has violated the German Capital Investment Code? Then you can file a complaint with the Federal Financial Supervisory Authority (BaFin). To do this, you can use the general complaint procedure.

• Submit complaints regarding basic accounts, bank account switching services, and fee transparency

  If your credit institution rejects your application for a basic account, fails to provide you with sufficient support when switching accounts, or charges an inappropriate fee, you can file a complaint with the Federal Financial Supervisory Authority (BaFin).

• Business startup: Fairness and transparency of business practices

  If you want to start a business in Germany, you must observe certain regulations and guidelines. Here you will find information on the obligations of fairness and transparency.

• Data Protection

  Do you know to what extent the General Data Protection Regulation (GDPR) applies to your company?

• Distance selling: consumer information, contracts and cancellation, delivery

  Find out here which requirements and rules regarding consumer contracts and distance selling must be observed under EU law.

• Defective products: consumer rights and guarantees, after-sales responsibilities, remedies for an injured party
• Complain about postal and parcel service providers to the Federal Network Agency

  For basic problems regarding mail or parcel delivery, you can lodge a complaint with the Federal Network Agency. 

• Applying for general decrees for foodstuffs

  You wish to import food products that are lawfully marketed or manufactured in another EU member state, but deviate from German health protection regulations? Then you can apply for a general decree.

• Apply for a novel food consultation procedure

  Do you want to launch a food product on the market in Germany and are unsure whether it is classified as a novel food? Then you can apply for a consultation procedure with the Federal Office of Consumer Protection and Food Safety (BVL).