Gültigkeitsgebiet: Bundesweit
As a customer of an internet, mobile, or landline provider, you can find information about your rights and submit inquiries and complaints to the Federal Network Agency.
The Federal Network Agency has the task of ensuring that telecommunications companies comply with the customer protection regulations laid down in the Telecommunications Act (TKG).
If you have any concerns regarding your internet, mobile, or landline connection, you can contact the Federal Network Agency. The Federal Network Agency
For this purpose, you can submit a complaint or an inquiry to the Federal Network Agency. The Federal Network Agency will then review your request.
For example, the Federal Network Agency can support you
In certain cases, the Federal Network Agency can also clarify questions related to your contract, for example regarding contract transparency, the contents of an invoice, or an itemized bill.
You can submit inquiries or complaints online, electronically, or in writing. Please preferably use the online contact form.
To submit your inquiry or complaint online:
Select the topic on the Federal Network Agency's website that matches your request.
Fill out the contact form completely:
The Federal Network Agency is examining whether intervention or support options exist
If so, the Federal Network Agency generally contacts the companies involved regarding the matter.
You will receive a response from the Federal Network Agency to your inquiry or complaint, usually by email or post.
If you wish to submit your inquiry or complaint by De-Mail, email, or postal mail:
There is no deadline for submitting inquiries or complaints.
For invoicing questions, please note the 8-week objection period stated on your invoice. For evidentiary purposes, it is recommended to send objections to the provider by registered mail.
The procedure is free of charge.
