Law and Consumer Protection

• Apply for a basic account at a credit institution

  If you want to open a basic account, you can do so at almost any bank. 

• Apply for administrative proceedings in the event of a basic account rejection

  You do not have a current account and your application to open a basic account has been rejected, for example by a bank or savings bank? Then you can apply for administrative proceedings against the rejecting institution.

• Apply for conciliation proceedings for equal opportunities for disabled persons
• Apply for information from the location register for genetically modified organisms (non-public part)

  You can apply for information from the non-public part of the location register for genetically modified organisms (GMOs) at the Federal Office of Consumer Protection and Food Safety.

• Report unauthorized telemarketing
• Submit complaints and inquiries in the telecommunications sector

  As a customer of an internet, mobile, or landline provider, you can find information about your rights and submit inquiries and complaints to the Federal Network Agency.

• Provision of information to the Financial Intelligence Unit (FIU)

  If the Financial Intelligence Unit (FIU) requests information from you, you must generally provide this information.

• Received feedback from the Financial Intelligence Unit

  The Central Office for Financial Transaction Investigations (Financial Intelligence Unit, or FIU for short) shall provide the obliged entity with feedback on the relevance of its report within a reasonable time.

• Apply for access to the Stasi records for research or media purposes

  If you work in research or the media, or if you represent a civic education institution, you can gain access to topic-relevant Stasi files.

• Apply for access to the Stasi records as a public or non-public agency

  As a public and non-public body, you can, under certain conditions, obtain access to topic-relevant Stasi records.