Out-of-court proceedings and dispute resolution

• Apply for conciliation proceedings for equal opportunities for disabled persons
• Settle a dispute at the BaFin arbitration board

  Are you in a dispute with a bank or a financial services institution? Then, under certain circumstances, you can turn to the arbitration board at the Federal Financial Supervisory Authority (BaFin).

• Consumer rights and warranties when shopping
• File a conciliation request in case of a dispute with a postal service provider

  If you cannot reach an agreement in disputes with a postal service provider, the Federal Network Agency can act as a mediator under certain conditions.

• Apply to the Federal Railway Authority for the provision of an electronic file for inspection

  Are you involved in administrative proceedings with the Federal Railway Authority (EBA) and need access to your case files? Then you can apply for file inspection with the EBA.

• European Consumer Centre Germany

  The European Consumer Centre is your contact point if you have a question about your rights in Europe or a dispute with a company from another EU country, Iceland, or Norway. Our services are free of charge for consumers.

• Apply for arbitration in case of a dispute with a telecommunications provider

  If you have a dispute with your telecommunications provider, you can, under certain conditions, contact the Telecommunications Arbitration Board of the Federal Network Agency. It can help resolve the dispute without having to resort to a court.

• Apply for estate administration

  If someone owes you money and that person passes away, you can apply for an estate administration over the inheritance if there is a need for security or if the heir or heirs are unknown to you.

• Granting the accused a hearing in the case of traffic fines and penalties

  If you have committed a traffic violation, you will be given the opportunity to comment on it through a hearing.

• File a complaint regarding statutory social insurance

  If you file a complaint against statutory social insurance institutions with the competent supervisory authority, it will examine the insurance institution's conduct within the scope of legal supervision for potential violations of the law and work towards their rectification.