Distance selling: consumer information, contracts and cancellation, delivery

Find out here which requirements and rules regarding consumer contracts and distance selling must be observed under EU law.

Consumer contracts and guarantees

Consumer contracts

When concluding contracts with consumers, you must comply with the requirements applicable at the European and national levels regarding fairness and transparency, and ensure that your contracts do not contain unfair terms. This is how you can ensure that your business is „consumer-law compliant.".

Consumer guarantees

Learn about your responsibilities under consumer contracts and your obligations to your customers, such as the 14-day cooling-off period for online, off-premises, or distance selling. Learn details about the legal guarantee and warranty in individual EU countries.

Electronic commerce, distance selling and off-premises sales

Certain rules apply to distance selling, i.e., the sale of goods without personal contact with the customer. For example, you must provide clear information in written form. Your customer can cancel the contract within 14 days without penalty and without stating any reasons.

The Your Europe The portal provides comprehensive information for citizens and businesses.

• Customer service
• Consumer contracts and guarantees
• Electronic commerce, distance selling and off-premises sales